News
Helpful Tips and Reference Guide for Behavioral Health Integration on 11/1
Date: 08/01/2017
Beginning November 1, 2017, management of behavioral health functions will transition from Cenpatico (a subsidiary of Envolve PeopleCare) to Superior HealthPlan. This integration will unite best-in-class services under one name and will provide several benefits to members and providers, including:
• A fully integrated delivery model for medical and behavioral health services, supporting the needs of both members and providers.
• An enhanced member experience with centralized medical and behavioral health services and benefits to provide continuity in care.
• A streamlined approach to delivering service and support, with a single point of contact and benefits administration for providers.
To support providers in a seamless transition, please review the Helpful Tips provided below and review Superior’s quick reference guide:
We are aware that you may have questions on how this integration will affect your practice and Superior is available to help you every step of the way.
Helpful Tips for November 1, 2017:
1. Contact your local Superior Account Manager with any questions. You can find your Account Manager by visiting https://www.SuperiorHealthPlan.com/providers/resources/find-my-provider-rep.html.
2. Participate in upcoming Superior trainings, or schedule a one-on-one training at your facility, to learn more about Superior’s products, processes and procedures. A complete list of provider trainings can be found at https://www.SuperiorHealthPlan.com/providers/training-manuals/provider-training-calendar.html.
3. Advise your billing department, appointment desk, admissions and authorization referral coordinators of this integration to avoid confusion when a patient calls or visits.
4. Verify Superior has the correct address, telephone number, NPI and Tax ID for your practice with your Account Manager or by calling Provider Services at 1-877-391-5921.
5. Register to utilize Superior’s Secure Provider Portal (if you do not currently utilize this portal) by visiting Provider.SuperiorHealthPlan.com.
6. Visit SuperiorHealthPlan.com for updated information, resources and tools.
For the latest updates, we encourage you to visit the Provider News section of Superior’s website at https://www.SuperiorHealthPlan.com/providers/provider-news.html.