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Transition of the Behavioral Health (Cenpatico) Provider Portal


BH Portal Functions Move August 17

Management of the behavioral health provider portal will transition from Cenpatico (a subsidiary of Envolve PeopleCare) to the joint Medicaid, Allwell and Ambetter from Sunflower Health Plan secure provider portal.

As part of this change, we will be moving the Cenpatico provider portal functions to Sunflower’s secure provider portal.

Beginning August 17, 2018, behavioral health providers should access their secure provider portal at https://provider.sunflowerhealthplan.com/.

If you previously accessed the behavioral health secure provider portal through Cenpatico (https://provider.cenpatico.com/), you will need to create a new account at https://provider.sunflowerhealthplan.com/.  However, you will not be able to create a new account at https://provider.sunflowerhealthplan.com/ until on or after August 17, 2018.

*NOTE: New account creation only applies to behavioral health providers who have an account through Cenpatico.  If you already have an account at https://provider.sunflowerhealthplan.com/, you do not need to register again.

When creating a new account on the Sunflower’s secure provider portal, please follow the general guidelines below:

  1. Practice account manager creates a portal account.
  2. After account manager is granted access, all others can register on the portal.
  3. Account manager reviews and approves access for others.

Through the secure provider portal you can:

  • Check member eligibility
  • Submit and manage claims
  • Submit and view prior authorizations
  • Review and download payment history
  • View member gaps in care
  • Send secure message to Sunflower Health Plan
  • Manage multiple accounts
  • Provide records to close member care gaps

For more information about the secure provider portal, visit https://provider.sunflowerhealthplan.com/ page.


Related Reminder

The payor ID for behavioral health claims will not change. Please continue to use 68068.

If you have any questions about this transition, please call Customer Service at 1-877-644-4623.