News

Provider Notification of Assignment

Date: 11/07/2017

ATTENTION: Behavioral Health providers who serve Sunflower Health Plan members in the following programs:

 KanCare (Medicaid)

 Allwell (Medicare Advantage HMO product)

 Ambetter (Healthcare Exchange)

Effective November 30, 2017, Cenpatico Behavioral Health, LLC (“Cenpatico”) will be assigning its Provider Agreements to Sunflower Health Plan. Cenpatico and Sunflower Health Plan are Affiliates. Cenpatico traditionally contracted with Behavioral Health Providers to provide Behavioral Health specific services. Along with the contracts, the management of certain Behavioral Health functions will also transition from Cenpatico to Sunflower Health Plan. This integration will unite best-in-class services under one name and will provide several benefits to members and providers, including:

 A fully integrated delivery model for medical and Behavioral Health services, supporting the needs of both members and providers.

 An enhanced member experience with centralized medical and Behavioral Health services and benefits to provide continuity in care.

 A streamlined approach to delivering service and support, with a single point of contact and benefits administration for providers.

As the November 30 effective date approaches, additional information will be provided to Behavioral Health providers to facilitate the transition. Please note that all Provider Relations and Provider and Member Service Hotline phone numbers remain the same. Claims mailing and correspondence information will also not change at this time.

We are aware that you may have questions on how this integration will affect your practice and are available to help you every step of the way. For questions please reach out to your local Provider Relations Specialist or contact the Provider Services Hotline for assistance.

FAQs are below:

What do I need to do in response to this letter? No provider action is required at this time.

I use the Cenpatico provider portal. Will my access go away? No, the provider portal will remain in place for the time being.

Will I need to change where I file my claims? No, continue to use the same payer ID for Cenpatico: 68068.