News

Outpatient Provider Notification: Update for Face-to-Face Interpretation Services

Date: 01/20/2017

Dear Participating Provider:

We are updating our policy for securing a face-to-face interpreter for member appointments.

The following changes are being made for Face-To-Face Interpretation (F2F):

  • Face-to-face interpretation will be approved for initial assessments and initial consultations.
  • All other appointment types will be approved for over-the-phone (OPI) interpretation.

Appropriate places of service for these appointments are determined based on provider type.

Effective March 13, 2017 the following process will be required to secure an interpreter:

  • Go to http://www.cenpatico.com/providers/interpreter-request-form/.
  • Select the state in which you practice.
  • Completely fill out Interpreter Request Form for both F2F and OPI.
  • Once an interpreter is secured, confirmation will be sent via email.