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Dear Provider,

As you know, Kentucky Spirit Health Plan received a decision from the Kentucky Court of Appeals denying the Commonwealth’s emergency motion for a mandatory injunction, thereby allowing Kentucky Spirit to move forward with exiting the Medicaid managed care program, effective July 5, 2013 at Midnight.

To help ensure that our providers are supported during the transition of members to other MCOs, Kentucky Spirit will continue to engage in the following activities for a reasonable period of time following July 5, 2013:  (1) maintaining member services call center staff to respond to member questions and assist in directing members to the new MCO or to the Commonwealth, where applicable; (2) maintaining provider services call center staff to respond to provider inquiries, including claims questions; (3) processing and paying provider claims with dates of service up to and including July 5, 2013; (4) maintaining provider relations staff to address provider issues; and (5) preparing and providing continuity of care forms to the new MCO for all medically fragile members.

If you have any questions, please contact Kentucky Spirit Provider Services at 866-324-3632 Monday through Friday from 8 a.m. to 5 p.m. EST.


The Kentucky Spirit Provider Services Team

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