Web Portal Training Announcement – December 2015

Cenpatico is pleased to announce web-based training sessions on the secure web portal functionality for all Cenpatico providers. In addition to basic web portal navigation training, there will be an overview of the following topics:

Member Eligibility Verification
Claims Submission -Tracking & Correction
Authorization Request Submission & Review
Secure Messaging

Please review the document below for more information and instructions on our online webinar registration:

Enhanced Web Authorizations Portal Training Announcement – August 2015

Cenpatico is pleased to announce the Secure Provider Portal web authorization submissions will be enhanced in order to streamline the web authorization process. The enhancement is tentatively effective August 21, 2015. This new functionality supports web authorization submissions via mobile devices. Cenpatico will be offering dedicated webinar training for this new functionality. Please review below for detailed information on training offerings, as well as documentation outlining these changes and visit the Provider Portal Resources page to review the Enhanced Web Authorization Workflow. To access the Provider Portal Resources page, click Provider Tools > Provider Portal Resources.

Compliance and Ethics Pledge

Centene Corporation and Cenpatico are dedicated to conducting business in an ethical and legal manner. As a key partner, it is critical that you understand that we are committed to preventing, detecting and responding to fraud, wrongdoing or any type of misconduct. If you ever have any concerns or are ever asked by anyone, including a Cenpatico employee, to engage in any behavior that you believe is wrong, unethical or illegal, please immediately contact Centene or Cenpatico at the numbers in the attached document.

Secure Provider Portal Update

Please note the following changes were made to the CMS 1500 online claim screen in the Cenpatico Secure Provider Portal effective May 15th, 2015. These changes will align and assist with the 10/01/15, implementation of ICD-10 and ensure compliance with claims submissions. Please review the document below for more details.