Most mental health problems can be solved. You can get better. You can recover.

Recovery is our consumer-centered approach to the process of healing that shapes our clinical philosophy and motivates our team.

A Recovery Success Story: A 36 year old woman in Texas had a history of not going to her medical and behavioral health appointments. A Cenpatico Intensive Case Manager (ICM) called this woman to help her locate and schedule an appointment with a Psychiatrist as well as helped her to find a new primary care provider. Because she was having several medical issues that required attention, our ICM set up a conference call with this member and her new doctor. As a result of our involvement, this young woman was able to make and keep both her behavioral health and medical appointments with her doctor and specialist. She was appreciative that her health plan would take the time to assist with small tasks, like scheduling appointments. She also felt the ICM program was a big motivating factor in helping her to continue treatment for her psychological issues and medical problems.

Resiliency is about bouncing back from an illness, trauma, or circumstances. A member may hit bumps along the road in their recovery, but they need to realize that’s okay. We can help them get back to where they want to be.

A Resiliency Success Story: A member came to our sister health plan with many years of substance abuse/chemical dependency as well as other mental health and medical problems. He was living in a trailer on his parents’ property with no phone and questionable electricity. His parents, frustrated by his lack of compliance and motivation to change, had all but cut him off. Both the Cenpatico and HP Case Managers had been trying to reach the members for several months unsuccessful. He then went inpatient at a hospital for burns to his abdomen. His parents had discovered him in his trailer, passed out with cigarette burns on his stomach. Fearing that he had tried to light himself on fire, they took him to the ER. Case Managers from Cenpatico and our sister health plan made arrangements for him to go to a transitional living program upon discharge for treatment of his wounds. They arranged for home care to come to the program and help him care for his own wounds. His parents agreed to have him back on their property, provided that he gets help. Unfortunately, he was discharged to the Community Mental Health Center but was not admitted due, in part, to an error in communication. He left the facility and didn’t go home, but instead was living with a “friend.” The Case Manager indicated that if left untreated, the wounds from the burn could become much worse and evolve into something more dangerous. With the member nowhere to be found and unable to contact, the case managers put a plan together for when he went back into the hospital. The Case Managers, along with his primary care physician, developed a plan that included mental health treatment, case management, substance abuse/chemical dependency treatment, and appropriate medical care. As feared, a few days later, the member was back at the Hospital for his burns, which, untreated, had become horribly infected. The treatment and case management team went into action. They also arranged for him to have a “caring voices” phone, a cell phone that he can use to call his medical/mental health providers or parents for help. This member is now back with his parents and attending all of his outpatient treatment and appointments. He uses his phone to call his case managers regularly to check in. The member has increased support from his parents, has joined Alcoholics Anonymous, and his burns are healing. Both he and his parents agree that this turnaround is due to the collaborative efforts of his treatment plan initiated by his case management staff.

Results are when our members meet their own personal goals and get better.

A Results Success Story: A 12 year old home-schooled girl in Kansas was sent to a specialized eating disorder facility and has since been followed by the Family Service and Guidance Center in Topeka. A Cenpatico ICM helped to identify community resources and support systems, such as 4-H and P.E. groups for home schooled children, to help this member develop socialization skills and not be isolated from children her age. This ICM also talked with the member’s mother and provided her an opportunity to verbalize her concerns and identify solutions. The member soon reached her ideal body weight which was a major milestone for her. Additionally, her mother reported that her daughter has been open and honest about her irrational thoughts and how they affected her self-image and beliefs about eating.